Refund policy

Because every Minikin is custom-made for you, we do not accept returns or provide refunds for changes of mind.

Damage on arrival

Please inspect your Minikin as soon as it is delivered. Damage must be reported on the same day the order is received, together with clear photos or videos.

If the Minikin arrived damaged during delivery and the damage is reported that same day, you may qualify for a refund or a free repair. Minikins will cover the collection and redelivery costs in this situation.

Damage reported after the delivery day is not eligible for a refund.

Free repairs

Repairs are always free, regardless of when the damage happened. You can drop off and collect the Minikin at no delivery cost, or our team can guide you through a DIY repair during a call when possible.

If collection or delivery is required for a repair requested after the delivery day, the delivery charges must be paid by the customer. Only delivery damage reported on the day the order was received qualifies for free collection and redelivery.

To report damage or request a repair, contact support@minikins.world or message @minikins.lb on instagram, including your order number and clear photos or videos.